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About Us

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

ADDITIONAL NON-RETURNABLE ITEMS:

Gift cards

Downloadable software products

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at suerox@genommalab.com.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at suerox@genommalab.com and send your item to: Suite 326 4550 Post Oak Place Drive, Houston, TX, 77027, United States.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to: Suite 326 4550 Post Oak Place Drive, Houston, TX, 77027, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

What makes us unique

Suerox is a line of ionic hydration drinks that hydrates and recovers by providing water and electrolytes lost during sweating.

Its formula contains 8 ions, including sodium, potassium, magnesium and calcium, key elements to maintain a good functioning of the body and provide a quick recovery after training, physical activity or hangover.

What makes us unique

Our history

Suerox was born from the personal experience of Rodrigo Herrera Aspra, founder of Genomma Lab. When he was a teenager, he used to exercise a lot and ate healthy, but he was still overweight. Eventually, he realized that his mistake was drinking hydrating beverages that made him gain weight due to their high sugar content.

Years later, he met a chemist who specialized in creating flavors with natural ingredients and decided to develop a sugar-free hydration drink that still tasted delicious and contained ions and electrolytes: Suerox.

Our history
A Genomma Lab product

Suerox is created by Genomma Lab Internacional S.A.B. de C.V, one of the leading pharmaceutical and personal care products companies in Mexico with an increasing international presence, that develops, sells and markets a broad range of Premium brand end products, many of which are leaders in their categories.

19 countries
+500k points of sale
+50 premium brands
+30 us retail partner

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